SHIPPING POLICY
https://www.cosummer.com/ is committed to excellence, and the full satisfaction of our customers.https://www.cosummer.com/proudly offers shipping services. Be assured we are doing everything in our
power to get your order to you as soon as possible. Please consider any holidays that might impact
delivery times.
1. SHIPPING
All orders for our products delivery timeline is between 4-10 business days. Orders are not
shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,
shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there
will be a significant delay in the shipment of your order, we will contact you via email.
2. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to
correct an incorrect shipping address. Please contact us immediately if you believe you have
provided an incorrect shipping address.
3. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are
subject to a restocking fee to be determined by us.
4. LOST/STOLEN PACKAGEShttps://www.cosummer.com/is not responsible for lost or stolen packages. If your tracking information states
that your package was delivered to your address and you have not received it, please report to the
local authorities.
5. RETURN REQUEST DAYShttps://www.cosummer.com/allows you to return its item (s) within a period of 4 days. Kindly be advised that
the item (s) should be returned unopened and unused.
6. OUT OF STOCK ITEM PROCESS
In case of out-of-stock,https://www.cosummer.com/ Wait for all items to be in stock before dispatching
7. IMPORT DUTY AND TAXES
When working with https://www.cosummer.com/, you have the following options when it comes to taxes as well and import taxes: customer will need to settle fees when arriving in destination country
8. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping
Policy.
9. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email - Support@cosummer.com
We strive to ensure your satisfaction with every purchase made through our platform. However, we regret to inform you that refunds cannot be issued for late deliveries. We understand the frustration caused by delays in receiving your order, but there are certain circumstances beyond our control that may affect delivery times.
1. Late Delivery Exclusions
Refunds will not be provided in the following cases:
-
Delivery Delays: While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, transportation issues, or other logistical challenges may lead to delays beyond our control.
-
Incomplete or Incorrect Address: If the delivery is delayed due to an incomplete or incorrect shipping address provided by the customer, refunds will not be issued.
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Failed Delivery Attempts: If the delivery is delayed because of failed delivery attempts or if the recipient is unavailable to receive the package, refunds will not be provided.
2. Customer Support Assistance
If you are experiencing a delay in receiving your order, please contact our customer support team for assistance. We will work diligently to track your shipment and provide updates on its status. While we cannot offer refunds for late deliveries, we are committed to helping resolve any issues you may encounter.
3. Other Refund Eligibility
Please refer to our refund policy for information on eligible refund criteria, including defective or damaged items, incorrect orders, or non-delivery of items.
4. Contact Us
If you have any questions or concerns regarding our refund policy or the status of your order, please don't hesitate to contact our customer support team at [contact email/phone number]. We are here to assist you and ensure your satisfaction with your shopping experience.
Note: This refund policy is subject to change without prior notice. Please review this policy periodically for any updates or revisions.
